CSA Policies
Farmer and Member Agreement
Before joining our CSA we ask that all potential members please read though the following guidelines. This helps create a clear understanding between the farmers and members.
Payments: We use a CSA software called Farmigo for managing CSA payments, store add-ons, etc. You will make an account with Farmigo to purchase a share and then you will be able to log on to make changes to your pickup site, put your share on hold, add on to your share, and more! We accept credit card, paypal and check through Farmigo and have multiple payment options including: pay in full, 2 payments and 4 payments.
Share Size/Contents: We have one share size that generally works for families of 1-4; larger families or veggie lovers can add on produce from our store each week to make their share larger. You can view our photos on our main CSA page to see exact shares from previous seasons. While you can add-on produce to your share, we do not provide substitutions for the original share contents. If you have a food allergy, please reach out to us before signing up to see if we can accommodate (this depends on how specific or general the allergy is). We encourage you to try veggies you think you don't like in a new way or gift them to a friend or family member. The Half Season share is a solution for members who need less vegetables, but please understand it will have less variety because we design vegetable rotations based on the 30 week schedule; if we send out kale every other week, that means Half Season members will either receive kale every week or never receive kale; if we alternate weekly between broccoli and cauliflower, Half Season members may only receive broccoli repetitively.
Share Length: Our CSA runs for 30 weeks; our bi-weekly Half Season share runs for 15 weeks. We start with the ripening of the strawberries (mid April) and run until mid November. We will let members know approximately 2 weeks in advance the exact CSA start date. Members can give 48 hours notice before delivery to skip a week. You will then have a "make up share" at the end of the season. We will "make up" up to two weeks of shares.
Communication: We send out one email on Sunday with a share estimate for your meal planning purposes and a link to where you can purchase add-ons. We also send out a newsletter each Tuesday morning with share photos, storage tips, recipes, and farm news. Please check your spam folders for emails and add our email address to your contacts. Email is our primary source of communication, so it is important that you open and read each email in case it contains important information about your share or site. For example: if we need to reschedule a delivery, members will be informed via email since we cannot call 150 individual members.
Refunds: If you are unsatisfied with the quality of your share, please email us within 48 hours with descriptions of damage, photos, etc. We strive to deliver high quality organic produce each week and your communication helps us to identify and solve problems quickly. We are happy to issue refunds if we make a mistake and deliver an item that is not high quality. We cannot provide refunds for forgetting to pick up a share or getting to the pickup site after hours, as we have already incurred all the expenses of harvesting/washing/packing/delivering the share.
Cancellation: We understand that life happens and you may need to cancel your share. Please email us for a prorated refund for moving, change in situation, etc. For example, if you paid in full and have received 20 of 30 deliveries, we will refund you for 10 deliveries.
Pickup Location Etiquette: We rely on the kindness of other small businesses and families to host pickup sites for our members. We ask that you please observe your pickup times carefully and be respectful to your site hosts.
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Businesses may be closed or families may be reading bedtime stories after hours and you are not guaranteed your share if you arrive outside of pick up hours. Shares that are not picked up by end of pickup window are donated to site hosts.
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Please disassemble your box and place it inside the bin for storage.
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If you have someone picking up for you, please be sure they know what to do and that they only take the share with your name on it.
We include the following two policies to maintain our friendship with Visa/Mastercard:
Privacy Policy: We will never sell or rent your personal information to any third party; this applies, but is not limited to, email addresses subscribed to our email newsletter list as well as personal information submitted when creating a CSA subscription account. We do not intentionally share your personal information either, however it is shared with the required service providers - e.g., our email service provider that we use to send emails, the email marketing platform we use to send newsletters, the payment processing company that charges your credit card, our bank that cashes your check, ect.
Terms and Conditions: We have no copyrights or trademarks, it's not a vegetable farmer thing to do. To become a CSA member, you'll create a username and password; you're responsible for protecting these and for activity performed under your user account. If you'd like to download any photos or videos from our website for your use, please be cool and ask us first. This website makes no warranties and you agree that your use of it is at your own risk. These terms and conditions are impermanent.